Return and Exchange Policy


Last Updated: 1/16/2023

Thank you for shopping at
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our Policy.
The following terms are applicable for any products that you purchased with us.


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Exchange Policy:

  • Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Howsiki Located at Dr Paul Polakstraat 17 | Tourtonne 6, SR.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to My Site, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


If the product will be refund, returned or exchanged there will be charge on Shipping Fee of $15, which would be applied through a total reduced refund or credit.

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:
In case of returns, products should be shipped to Dua Concepts NV at Martin Luther Kingweg 129 Wanica.


In order to be eligible for a return, exchange or a refund, you have to return the product within 5 days of receipt of your purchase. If the product is damaged in any way, or you have initiated the return request after 5 days have passed, you will not be eligible for a return, exchange or a refund.

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase
  • Full name
  • Bank and account number


If you have a request for Return, Refund or Exchange and if you have further clarification and questions,
Please do not hesitate to contact us. You will be updated about the Status through the EMAIL provided to us.